Return Policy
Return Eligibility
To qualify for a return:
The return must be requested within 7 days of receiving the product
The item must be unused, undamaged, and in its original packaging
Proof of purchase (order confirmation or receipt) is required
Returns that do not meet these criteria may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made products
Items purchased on final sale or during clearance
Gift cards
Items damaged due to misuse or improper handling
Return Process
To initiate a return:
Contact our customer support at support@luxianlifestyle.com with your order details and reason for return
Our team will review your request and, if eligible, provide instructions for returning the item
Once we receive and inspect the returned item, we will notify you of the approval status
For approved returns, we will deliver the replacement product within 5–7 business days
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrectly delivered
We recommend using a trackable shipping service to ensure safe delivery of the return