Refund Policy
Eligibility for Refunds
To be eligible for a refund:
The item must be unused and in its original condition
It must be returned in the original packaging
The return request must be initiated within 7 days of receiving the product
Proof of purchase (order number or receipt) is required to complete your return.
Non-Refundable Items
Certain items are non-refundable, including:
Gift cards
Personalized or custom-made products
Items marked as Final Sale
Products returned damaged due to misuse
Refund Process
Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
For approved refunds, we will credit the refundable amount into the source account within 5–7 business days.
Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund within 7 business days of approval:
First, check your bank account again
Then contact your credit card company or payment provider
If you’ve done all of this and still have not received your refund, please contact us at support@luxianlifestyle.com
Exchanges
Return Shipping
Customers are responsible for paying the return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.